Return Policy

Azaan Collection offers exchanges — not refunds — for a simple change of mind or if you'd prefer a different color. Exchange requests must be made within 7 working days of the delivery date shown on your order tracking. Requests made after this window unfortunately cannot be processed.

If your item arrived with a genuine fault, defect, or damage, that's handled differently from a standard exchange — see our Refund Policy for that process.

To be eligible for an exchange, fabric must be unused, unwashed, and returned in its original packaging with all tags attached.

Because our products are sold as unstitched fabric, any piece that has been cut, altered, stitched, or tailored in any way can no longer be exchanged or resold. Please confirm colour, print, and fabric details carefully before cutting.

The following are not eligible for exchange:

• Items marked as sale or clearance / final sale at the time of purchase
• Fabric that has been cut, stitched, or otherwise altered
• Items returned without their original packaging or tags
• Gift or promotional items received free with an order
• Requests made after the 7 working day exchange window

To start an exchange, contact us via WhatsApp or phone — see our Contact page — with your order number, the item you'd like to exchange, and the color you'd prefer instead.

Our team will review your request and confirm eligibility. Once approved, we'll share instructions for sending the item back to us before the replacement is dispatched.

If your item has a genuine defect or arrived damaged, please don't use this exchange process — see our Refund Policy instead, which is handled directly through the same contact channel.

Since an exchange for a different color or a change of mind is a customer preference rather than an issue with the item, the customer is responsible for the cost of shipping it back to us.

Genuine defects and damage are not handled as exchanges — see our Refund Policy for how those are resolved.

Once we receive your returned item, our team inspects it within 2–3 business days. You'll be notified by WhatsApp, phone, or email once your exchange is approved and the replacement is on its way, or if we need more information.