Refund Policy

Refunds are issued only when a product has a genuine manufacturing defect, fault, or was damaged in transit — never simply for a change of mind or wanting a different color. For that, see our Return Policy's 7 working day exchange option instead.

A defect-based refund is not a self-service process. Contact us directly via phone or WhatsApp — see our Contact page — with your order number and photos of the issue, and our team will confirm eligibility and arrange next steps.

Since Azaan Collection primarily operates on a Cash on Delivery basis, approved refunds are issued via direct bank transfer to an account provided by the customer. We do not process refunds to credit or debit cards, as no card payment is ever collected at checkout.

Approved refunds are processed within 5–7 business days of the returned item passing inspection. Bank transfer times may vary slightly depending on your bank.

For orders containing multiple items where only some items are returned, a partial refund is issued for the value of the returned item(s) only. Shipping charges already paid are non-refundable unless the return is due to our error.

For Cash on Delivery orders cancelled before dispatch or refused at the doorstep, no payment has been collected and no refund is necessary.

For COD orders that have already been paid for at delivery and are later approved for return, the refund is issued via bank transfer as described above.

Refunds cannot be issued in the following circumstances:

• Change of mind or wanting a different color — see our Return Policy's exchange option instead
• Fabric that has been cut, stitched, or otherwise altered
• Items marked as sale or clearance / final sale at the time of purchase
• Items returned without their original packaging or tags
• Requests made after the exchange window described in our Return Policy