Frequently Asked Questions
Unstitched sizing, Cash on Delivery, shipping and returns — answered.
Ordering & Sizing
All Azaan Collection suits are sold unstitched — you receive the shirt, trouser and dupatta fabric pieces, cut to length, ready to take to your tailor.
Unstitched fabric doesn't have a fixed size. Each piece is cut generously so your tailor can stitch it to your exact measurements, whatever they are.
Each product page lists the fabric type, number of pieces (2pc or 3pc) and dupatta details so you know exactly what you're getting before you order.
Yes — our lawn and chiffon are standard weights any local tailor works with regularly. No special equipment or expertise needed.
Payment & COD
Yes, Cash on Delivery is available nationwide and is our most popular payment method — pay the rider when your order arrives.
No advance payment is required for Cash on Delivery orders.
Cash on Delivery is currently our primary checkout method. Online payment options will be added here once live — check back soon.
Delivery
Most orders arrive within 3–5 working days for major cities and 5–7 working days for other areas across Pakistan.
Yes, we deliver to every city and town across Pakistan through our courier partners.
Once your order ships, you'll receive tracking details so you can follow it right up to your door.
Returns & Exchange
Yes — unused fabric in its original packaging can be exchanged within 7 working days of delivery, subject to our Return Policy. This is an exchange, not a refund — see our Refund Policy for the separate defect-based refund process.
Contact us via phone or WhatsApp with photos of the issue and your order number — genuine defects and damage are handled through our Refund Policy, not as a standard exchange.
Reach out via the Contact page with your order number and we'll guide you through the next steps.
As with standard Cash on Delivery practice, the courier collects payment before handing over the parcel, so it isn't opened for inspection beforehand. Once you have it, you're welcome to check the item right away — if anything's wrong, our 7 working day exchange window (or the Refund Policy's defect process) is there for you.
Still have questions? Contact us.