Privacy Policy

When you place an order, create an account, or contact us, we may collect: your full name; phone number; delivery address and city; email address (optional at checkout, required for an account); and your order and purchase history.

We do not collect or store any payment card details. Azaan Collection accepts payment via Cash on Delivery and bank transfer only — no card information ever passes through or is stored on our systems.

We use the information we collect to:

• Process, pack, and deliver your order
• Communicate order updates via SMS, WhatsApp, phone, or email
• Respond to customer service enquiries
• Send occasional marketing updates about new arrivals or sales, only if you haven't opted out

You can opt out of marketing messages at any time by contacting us directly — see our Contact page.

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse. However, no method of online storage or transmission is completely secure, and we cannot guarantee absolute security.

We share the minimum necessary information — such as your name, phone number, and delivery address — with courier and logistics companies solely for the purpose of delivering your order.

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.

Our website may use cookies and standard analytics tools to understand how visitors use the site, improve performance, and measure the effectiveness of our content. You can control or disable cookies through your browser settings; some site features may not function as intended if cookies are disabled.

You may request to view, correct, or delete the personal information we hold about you at any time by contacting us — see our Contact page for our phone, WhatsApp, and email details. We will respond to reasonable requests within a reasonable timeframe.

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The "Last updated" date at the top of this page always reflects the most recent version. We encourage you to review this page periodically.